How to divert Voicemail

You can divert your incoming calls to Voicemail so that callers can leave you a message. It's a good idea to do this if you are not available to answer the phone.

The Voicemail service will automatically take messages if you do not reply, your phone is switched off or if you are outside the coverage area or you are already on another call.

Steps to configure all Call Forwarding to Voicemail Service

Configure the Call Forwarding to the Voicemail Service by either :

• Performing the configuration via phone set menu or
• Send a code as shown below.

Service	Call Forwarded to Number
Call Forwarding on busy	+254733105555
Call Forwarding on no reply	+254733105555
Call Forwarding on not reachable	+254733105555

Code	To activate
*67*+254733105555#	Call Forwarding on busy
*61*+254733105555#	Call Forwarding on no reply
*62*+254733105555#	Call Forwarding on not reachable

How to self-delete or self-deactivate Voicemail Service

Cancel the Call Fowarding to the Voicemail by either:

• Performing the Call Fowarding cancellation via the phone set menu by removing/deleting the Call Fowarding numbers saved in the phone set menu or
• Sending the USSD codes to cancel all Call Fowarding and the Voicemail will be deleted after some days. The codes are as shown below:

Code	To deactivate
##002#	Call Forwarding on busy
##002#	Call Forwarding on no reply
##002#	Call Forwarding on not reachable